Sarah Ware

From Jersey girl and former nanny to entrepreneur and CEO, Markerly’s co-founder Sarah Ware talks about life as a 26-year old technology startup executive.

In the land of IT startups, 20-something males sitting at the helm of technology companies are a dime a dozen. Open any techie magazine or read any tech-focused blog, and you’ll come across countless startup companies being led by guys under 30.

In the same land of IT startups, however, CEO seats being held by women under 30 are not as common. So when you run across an up-and-coming, 26-year old by the name of Sarah Ware, who spearheads a startup tech company named Markerly (markerly.com), you have to pause for a moment to realize just what a rare treat that is.

These days, any woman – no matter her age – who holds a senior executive position is surely surrounded by some level of conversation stemming from the recently published book, Lean In, written by Facebook’s Chief Operating Officer Sheryl Sandberg. Ware – who is presently participating in a technology mentoring program in California – says everyone is talking about the whole “balancing a fulfilling professional career and family” subject that Sandberg’s book brings to the forefront.

“I don’t have a family yet, but I will one day,” shares Ware, who aspires to be a wife and mother in the future. “Right now, I spend my days glued to a computer. I’m extremely focused on my company’s progress, and Markerly’s product development has me too busy to think about being in a relationship. My schedule is long and hectic, so my social life is non-existent. This fast-pace style of working is an inherent part of startups, but I know it won’t always be this crazy. At some point, I do want to eventually get married and have children.”

Ware admits one of the primary reasons she chose an entrepreneurial career path over the traditional 9-5 work schedule is because she wants to create a flexible working environment for the day she does have her own family. “Early on, I used to be a nanny,” Ware fondly recounts as she speaks about the loving, Northern Virginia-based family she was paired with. “I had moved to the DC area and had signed up at Care.com. A married couple in Vienna hired me to help take care of their children, and I worked with them for about 18 months before moving on to work at Living Social. The husband and wife were in the IT field, and they had their own business. It was under their wing that I saw how owning their own company allowed them to make their own schedules. This couple inspired me to seek out my dreams. They showed me how well you can juggle career and family when you own your own business.”

At Living Social, Ware was part of the traveling sales team. “I got in early and got to do a lot of traveling. I helped to launch new initiatives and lead teams. Before long, however, the traveling position ended and, upon returning to headquarters, Ware felt the initial entrepreneurial environment – which had once been so prevalent at Living Social – had changed. “I thought about leaving. I shared my intentions with my supervisor, who was very supportive. Ultimately, I had to cut the umbilical cord. That was scary, but I did it.”

Luckily, Ware also had ample support from her previous employer: the beloved Vienna-based family. “They encouraged and supported me all the way.” Before long, Ware incorporated a company and connected with investors by way of an incubator program. “The investors assigned various milestones I had to meet,” explains Ware. “They wanted to make sure I achieved all their recommendations.”

In time, Ware was paired with two engineers. After much collaboration, time and effort, the team launched their first product which was intended to be “a Pinterest for text” (instead of images).

Not long after being incubated at 500 Startups in Silicon Valley, Ware and her engineer counterparts – who coincidentally each came from a household where at least one family member was working in the publishing industry – opted to take their product and company vision down an entirely different path.

As Ware shared with Huffington Post’s Michael B. Fishbein, the shift from “a Pinterest for text” to “a tool for publishers” business model was a total pivot for Markerly. “We met with Hiten Shah of Kissmetrics. He shed a lot of insight into the direction of our business. He proposed an idea that, at the time, seemed crazy. He said, ‘Why not just scrap what you’re doing, take it down, and become a tool for publishers?’ Of course, anytime someone tells you to scrap an idea that you are proud of and into which you’ve put your entire being, you’re a little taken aback. It was hard, real advice.” Ware and her team proceeded to heed it. “We just went for it,” says Ware. “Within a week we had a whole new product.”

Now marketed as a user management platform for publishers and brands, Markerly aims to help web publishers increase their traffic from social media sites and understand why certain pieces of content are taking off. “Markerly makes light of the dark web,” Ware told TechCrunch reporter Anthony Ha. “Articles get shared on social media, but publishers never know the driving force behind the share. Publishers also don’t know what their readers are engaging in the most – what names they are copying to paste into Google and search more of, or what companies they want to read more about.”

Markerly’s current service is free for publishers, and Ware says she plans to keep it that way while adding paid analytics services in the coming year.

Clearly, Ware has come a long way from her nanny and Living Social days. When asked what advice she’d impart to others who are thinking of launching a product of their own, Ware says without any hesitation, “Don’t be scared, and just do it. And don’t be discouraged if you don’t have a technical background. I didn’t have a technical background when I started, but you just pick things up naturally along the way.”

Sarah Ware can be found on Twitter at @WareSarah.

Deborah Morbeto

Leesburg-based artist, Deborah Morbeto, on life, creativity and the pursuit of “art-ness”

Deborah Morbeto, a fine artist living in Leesburg, VA and art instructor at ArtSquare (formerly known as the Loudoun Academy of the Arts) began her career in art as a little girl. “I started making art when I was very young,” explains Morbeto.

By high school, Morbeto knew that pursuing art after graduation was in her blood. “I was positive I wanted to pursue art school, and I spent my time putting my portfolio together. I was accepted into Boston University and spent about a year there, but it wasn’t long after that I ended up at Mass Art. The environment there was much more art-focused and centered on celebrating creativity. It was just a better fit. Mass Art met my high creative need for expression.”

There, Morbeto admits, she pursued every art major under the sun. “I tried everything,” shares Morbeto. “I was a printmaking major, a fashion major; and in the end, I graduated with a degree in art history.”

After graduating, Morbeto studied art therapy, and it was during this time she developed the habit of producing art every day. This ritual became a constant in her life, even after relocating to Virginia where she worked in graphic design and marketing. “My job satisfied me creatively but only up to a point. I would still come home, have dinner and then retreat to my home-based art studio. I just got hooked on my art-filled evenings and found so much pleasure in unleashing my creativity night after night.”

Morbeto eventually met the man of her dreams, married and settled into motherhood. “I had full intentions of being a stay-at-home mom. So I quit my job to stay home and raise my son,” recounts Morbeto with pride and reflection. “When my son turned one, I returned to my nightly routine of making art.” Morbeto would tell her husband to treat her evening art interludes as if she were leaving home to go to work. “I really had become attached to working with my art in the evenings.”

Shortly thereafter, Ebay came out with a new online category: Self-Representing Artists. “This was a very small category then. It was great to cut out the middle man (usually a gallery) and sell art directly to buyers,” states Morbeto. “Selling my artwork online became a great fit for someone like me. In a two-to three-year period, I sold more than 200 paintings all over the world.”

But all good things come to an end. “The Self- Representing Artists category became oversaturated with what I call copycat art,” Morbeto says. It was at this juncture she felt she had had enough of selling through Ebay. “I made a very purposeful decision to focus on selling my work at a local level,” she explains. “I put my name on a waiting list in what was then Gallery 222 on South King Street (now known as ArtSquare in Leesburg, VA) and waited…and waited.” Two and a half years later the call came. “They had only a small number of studios available – and more than 200 artists in the area – so the wait was long but worth it.”

“They said, ‘Deb, you’re up! There’s a studio open at Gallery 222,’’’ and I was ecstatic. But a month after getting my studio space, I learned Gallery 222 was rebranding and moving to an industrial park off Cardinal Park near Route 7. I remember feeling so disappointed. I really just wasn’t sure what I would do then – if I would stay with the then renamed ArtSquare or move on.”

ArtSquare won Morbeto over. “You should have seen how they transformed their new space!” Morbeto had become a believer and total convert. “I admit I was dubious at first, but I felt very encouraged by their vision, which was to grow the space into something larger and more modern, and their long-term plan was to be associated with the Wegman’s complex.” Once convinced, Morbeto carved out her 10×10 studio space with masking tape. When they finally opened, Morbeto admits her socks were blown off. “The space is perfect for art. I set up my studio as a display area, and I sell my work there.”

Morbeto has taught mixed media collage classes at ArtSquare and, this past October, Morbeto hosted her own art showing. “It was just me and my artwork,” Morbeto shares. “I had a great turnout. Art is a hard sell. I didn’t go into art to make money. I’m in it more for the passion, so it’s very gratifying when you do sell a piece or two at a showing.”

Morbeto, who is also a member of the Loudoun Arts Council, is still a creature of habit and continues her nightly retreats to her home studio. “For the past 14 years, I have spent many a night in my basement studio. On those nights where I may miss my evening art interludes, I’m not a happy camper about it,” Morbeto confesses with laughter. “I have friends who tease me about turning into a pumpkin by 6:00 p.m. Actually, that’s not too far from the truth!

Does such an evening ritual require a loving, supportive husband? “Yes!” a grateful Morbeto admits. “I am an endlessly lucky woman. I have a loving, wonderful husband who supports me 100 percent. He encourages me and so does my son.”

One has to wonder about the thousands of pieces of art Morbeto has created from home. Morbeto agrees that space does often become an issue, but not as much since she’s become more involved in producing digital art.

A self-described amateur photography buff, she does a lot of work on her iPad. “There’s been a transition into this new era where everything is electronic. As an art history major, I can’t help but ask myself what the future of art will be. Is painting dead? Is work on paper and canvas going to be viable 50 to 100 years from now? This is a very transitional time, and it will be very interesting to see where art goes.”

Morbeto runs into many folks who say that painting on canvas and paper is dead. “Of course, the purists disagree,” she states. She and her fellow artists are all in agreement about not knowing what art will be like in the next century. “What we once knew as art may not be viable. What will be appealing in the next 100 years? It’s very exciting to be part of this gradual but inevitable transition period.”

Morbeto says there are well over 100 apps and filters which allow you to paint digitally. “It’s very cutting edge right now,” she says. “There are countless online sites featuring ‘i-wwArt.’ The future holds a lot of computer-style art. It inspires me to incorporate digital art into a future gallery showing. I’m still working on refining that vision. And who knows? I may very well pull it off one day!”

Memorial Day Pet Boarding Options for Traveling and Vacation-Bound Pet Parents

Doting pet parents seeking quality pet boarding accommodations for their dogs and cats over the upcoming Memorial Day weekend need not look further than Olde Towne Pet Resort in Northern Virginia.Pet boarding at OTPRPets that don’t travel well or need much more attention and care than a dog walking service can provide are excellent furry candidates for boarding at Olde Towne Pet Resort where dog guests can enjoy spacious, clean canine suites and where cats can relax in their own separate cat wing complete with various cat condos and play area.

“Pet owners who board their dogs with us can select from a variety of dog boarding options and numerous extracurricular services,” shares Dixie Eng, General Manager of Olde Towne Pet Resort’s Springfield location. “Everything from socialization and play time during our Doggie Day Camp and indoor swimming fun time with our pool attendants to grooming, extra walks, exercise and fitness are just some of the many additional options for our canine guests and their pet parents to select from.”

Olde Towne Pet Resort’s award-winning pet boarding facilities in Springfield and Dulles, Virginia have each been constructed with the highest level of detail in mind and cater exclusively to passionate, devoted pet parents and their furry loved ones.

Traveling pet parents seeking premier dog or cat boarding accommodations for their furry family members while they vacation this Memorial Day weekend should plan on touring either Olde Towne Pet Resort facility. Walk-in tours are welcome and highly encouraged.

Olde Towne Pet Resort locations are:

Springfield
8101 Alban Road
Springfield, Virginia 22150
Reservations: 703.455.9000

Dulles
21460 Squire Court
Sterling, Virginia 20166
Reservations: 571.434.3300

Vacation-bound pet parents with no little or no time for touring Olde Towne Pet Resort before Memorial Day weekend are encouraged to call either resort and speak with any member of the reservations staff to answer any questions or address any pet boarding concerns.

Cat boarding families are also encouraged to stop in or call. “Our exclusive cat boarding areas are kept completely independent from our dog boarding suites,” shares Ellen Haynes, General Manager of Olde Towne Pet Resort’s Dulles location. “This means cat playtimes and even laundry are kept entirely separate and that’s in addition to the separate air and heating systems for feline suites as well.”

About Olde Towne Pet Resort
For 10 years, the Olde Towne Pet Resort has provided quality boarding and spa services for dogs and cats in Northern Virginia. With locations in both Springfield and Dulles, Olde Towne Pet Resort is known to spare no detail to ensure the utmost of comfort, safety and joy for its customers’ pets. For more information about Olde Towne Pet Resort and its many dog and cat boarding options over the Memorial Day weekend and beyond, please visit http://www.OldeTownePetResort.com.

Local Pet Resort in Northern Virginia Launches New Mobile-Optimized Web Site

Are you thinking about traveling this holiday season but uncertain if you should board Fido or Kitty while you’re away? If only you could view your pet from the convenience of your smartphone or tablet at any time of the day or night. Well, if you’re a customer of the Olde Towne Pet Resort (OTPR) in Northern Virginia, checking in on your canine or feline during your travels via your mobile device is no longer a challenge!

OTPR has just launched its mobile-ready web site catering to busy, local and on-the-go pet parents who would like to access OTPR pet cams to look in on their furry family members but are not always nearby a desktop computer. Now, with the new mobile-ready site, these dog and cat owners have the ability to view their pets from anywhere and anytime—right from their smartphones or tablets.

“The need to provide mobile access to our customers became clear some time ago,” shares Dixie Eng, OTPR Springfield’s General Manager. Ms. Eng, who is also responsible for overseeing the pet resort’s brand marketing, notes the traffic numbers to the pet resort’s web site from handheld devices kept increasing, quarter after quarter. “When we coupled those findings along with the fact most of our customers are already quite active with their own mobile devices as well as the exploding market trends for mobile browsing, it was evident we had to provide our pet parents with the convenience mobile access can offer.”

Streamlined for smartphones, tablets and handheld devices
The mobile site has been streamlined for a fully optimized mobile experience. This includes a reduced volume of content in comparison to the pet resort’s desktop web site. Numerous usability enhancements allowing mobile users quick and easy access to reservations and location information, photos, videos and other features have been implemented for compatibility with smaller screens as well.

Designed as a platform-agnostic mobile site, OTPR’s mobile-friendly site version is compatible with the following hand-held devices:

Apple iPhone® (all versions)
Apple iPad® 1 & 2
Android™ (tested on 2.0 or later)
Blackberry® (v4.5 or later)

To access the site via mobile, users can visit m.OldeTownePetResort.com.

Mobile pet cam video central!
OTPR’s new mobile web site now provides full pet cam access no matter the handheld device used. “This portion of the project was extensive,” shares Mayra Ruiz-McPherson, the mobile solutions architect from OTPR’s interactive marketing partner, RMC. “At the Dulles pet resort location, there are more than 90 pet cams alone. And recently, each resort added password-protection to their suite-specific pet cams. Despite the breadth of effort, streaming the pet cams for both Springfield and Dulles locations — along with the required, password authentication capability — has been successfully implemented.”

“We are pleased to bring this convenience to our customers,” says Steve Jones, OTPR President. “By providing a mobile-friendly way to access the necessary features of our site and by enabling our customers 24×7 mobile access to our pet resort from absolutely any location with Internet connectivity, we empower them and respond faster to their customer service needs.”

About Olde Towne Pet Resort
For 10 years, the Olde Towne Pet Resort (OTPR) has provided quality boarding and spa services for dogs and cats in Northern Virginia. With locations in both Springfield and Dulles, OTPR is known to spare no detail to ensure the utmost of comfort, safety and joy for its customers’ pets. For more information about boarding or day camp services, please visit http://www.OldeTownePetResort.com.

Executive Profiles: Bruce T. Roberts, CEO of Leesburg, VA-based Pharmaceutical Network RxAlly

Most of us in the U.S. know that our nation’s health care system is, to put it mildly, quite challenged. The rising costs of health care continue to go up, year after year. Costs aside, the inefficiencies riddling our health care system alone are, according to a recently published, 450-page report entitled Best Care at Lower Cost: The Path to Continuously Learning Health Care in America by the nonpartisan Institute of Medicine (IOM), as endless as the eye can see.

Those who keep a watchful eye on the topic of health care in the news surely can’t help but feel increasingly concerned with all the startling facts and figures plaguing the health care system in our country.

Some of the latest and dismal stats from the IOM report include:

  • Every year, the United States spends eight times as much money on unnecessary health-care costs as the Pentagon spent for each year of its operations in Iraq.
  • Our country loses some $750 billion annually to medical fraud, inefficiencies, and other siphons in the health-care system.
  • About 75,000 deaths a year might be prevented if the type of medicine practiced in the best states was the standard nationwide.

Sadly, IOM’s list of depressing statistics like those listed above goes on and on. In the end, one bleak statistic after another can only lead to the following, clear conclusion: the U.S. health care system is broken!

Millions of Americans, 46.3 million of which – according to the National Center for Health Statistics (NCHS) – were uninsured in 2011, are greatly impacted by this country’s broken health policies. For years, fixes promised by managed care seem to have not materialized. And politicians have heavily debated the subject of health care reform intensely and countless of times but to date have failed to reach a unified consensus on how to resolve the problems. All the while, premium costs keep rising as do waste and the numbers of uninsured.

With such an enormous and unending conundrum, how will health care in our country ever be reformed? Who can Americans look to for leadership in what appears to be a clouded quagmire of bureaucracy and never-ending, dissenting opinions?

Enter Leesburg-based RxAlly. Founded by longtime Loudouner and Bruce T. Roberts, RxAlly is the largest national network of pharmacies – 22,000 strong and growing – seeking to improve health and lower costs.

So what exactly, you may be asking, can a network of 22,000 some pharmacists actually do to help fix our country’s broken health care system? According to Roberts, plenty. “U.S. pharmacists are too often underutilized and not given the opportunity to fully leverage their training and potential,” shares Roberts who cites that pharmacists in the U.S. undergo eight years of education. “For too long, pharmacists have been looked upon as mere purveyors of a commodity: prescription medicines. The member pharmacists of our RxAlly network are innovative and care deeply about providing quality patient care while lowering costs. They very much want to be seen as part of the health care reform solution.”

From the inside looking in where Roberts sits overseeing a team of 40+ employees devoted to health care transformation, this seems to make incredible sense. However, to the non-RxAlly staff or network member, it’s not immediately clear how pharmacists can be part of the health reform equation. Roberts explains, “We have enormous volumes of evidence proving that when patients use their medications correctly, costs are lowered. Conversely, when patients use their medications incorrectly, costs rise.” And who are the gatekeepers to the prescription meds? Answer: pharmacists. “The misuse of medications has led to more hospitalizations and nursing home admissions, driving up the cost of health care for everyone in the U.S.,” states Roberts.

According to Centers for Disease Control and Prevention (CDC), Roberts is right. The CDC’s findings indicate prescription drug overdoses have become a U.S. epidemic and the country’s fastest growing drug problem exceeding cocaine and heroin overdoses combined. In 2007, the CDC reports approximately 27,000 unintentional drug overdose deaths occurred in the United States; that’s one death every 19 minutes.

Bruce T. Roberts
RxAlly CEO

Roberts is pharmacist,entrepreneur and the Executive Vice President and CEO of the National Community Pharmacists Association (NCPA) from 2001 until his retirement in 2010.

A staunch supporter of the vital role that pharmacists can and must play in our increasingly complex healthcare delivery system, Roberts is a tireless advocate for the profession, the business, and the future of community pharmacy in the United States and around the world.

The founder and owner of three pharmacies and a home health care company in Loudoun County, Virginia, outside Washington, D.C., Roberts always has been on the cutting edge—in offering innovative pharmacy services, promoting the use of technology in the pharmacy, and making the pharmacist an integral part of the health care team and the community. To shape the success of RxAlly and its more than 22,000 member pharmacies, Roberts brings together his singular skills and experience to guide patients, pharmacists, and payers into an exciting new generation of pharmacy care.

And what about the cost associated with the misuse of prescription drugs? “It’s a $290 billion dollar issue,” reveals Roberts. “There’s no better time than the present to tackle this monstrous issue. And there’s no better impetus for change than pain. Our health care system is very full of pain these days. And there’s pain for the payers, too. Payers are spending twice as much in our country for health care in comparison to other developed countries. Last but hardly least, physicians have great pains as well. They are sandwiched in between the payers and a defective, highly dysfunctional health care system.”

Roberts, like those belonging to his RxAlly network – a network which unites thousands of independent pharmacies, numerous regional chains and Walgreens, the nation’s largest pharmacy chain – is of the mindset that the role of today’s pharmacist must be one that leverages their extensive clinical training and better equips them to interact with and improve patient health. “Innovative technology is at the heart of our efforts in solving the nation’s health care problems,” explains Roberts. The centerpiece of these efforts is RxAlly’s proprietary technology – currently under development – which aims to connect RxAlly network members to create seamless interoperability.

“The idea behind our technology is simple,” states Roberts. “By aggregating a patient’s medical data, we can better understand what is going on with a patient’s health. As an example, if a patient has been given a prescription that he or she is to fill in 30 days but doesn’t come back to the pharmacy to fill the prescription until 60 days later, this is an indication that the patient is not using his or her medication properly. This in turn would alert the pharmacist to proactively communicate with the patient as well as the patient’s physician to determine an appropriate course of action. As such, by identifying occurrences of a patient’s incorrect use of prescription drugs, we can help to steer clear of potential accidents or worsening health conditions which of course, in the end, lead to increased costs.”

In collaboration with RxAlly network members and other key partnerships, Roberts is determined to transform the way pharmacists are looked upon by those who seek to reform health care policies. “Pharmacists have historically been looked at in a silo rather than as an integral part of the health care system,” says Roberts. Open since only February of this year, Roberts is confident RxAlly has already made significant progress in a relatively short period of time. “By combining our core strengths, expertise, resources and infrastructures with those of our RxAlly network members, we will successfully bring something completely different to the marketplace and the arena of health care reform.”

To learn more about Roberts and RxAlly’s many initiatives, please visit the company’s web site at www.RxAlly.com.

Advice for 25 Year Old Social Media Managers via @munishgandhi & @mayraruiz

This is the first of what will be a semi-monthly column entitled Just a Marketing Minute. This inaugural edition highlights some key advice to would-be Social Media Manager job seekers from @MunishGandhi, founder of Hy.ly and yours truly of @RuizMcPherson! Enjoy!

Hey, got a quick minute? Munish Gandhi and Mayra Ruiz-McPherson, are now regularly sharing what’s top of mind for them as they delve through the trenches of social media marketing and conversions on behalf of brands seeking to optimize sales and new customer acquisitions from their engagement efforts. So if you’ve got about 60 quick seconds, then we give you Just a Marketing Minute with Munish & Mayra!

mayra ruizMayra: Hi, Munish! Ok, soooo…talk to me about a specific subject in our space of new media and social marketing that’s been taking over some of your thoughts recently? We both read a lot … what’s got your attention these days?

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Munish: Well, lately, I’ve been thinking about a recent blog post I saw — you may have seen it too, there was a lot of buzz created by it — about how social media managers need to be under 25 years old which, understandably for many just reasons, caused a huge uproar in the social media community.
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Mayra: Yes, I saw that right when it was just posted and the thread of comments as a response to the author, were intense, highly insightful and mostly critical … and that’s putting it mildly :)

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munishMunish: I agree. It was a very touchy subject for a lot of people and I definitely don’t want to debate the age issue for hiring social media professionals, but the article did make me think about offering a secret that so far in the debate, nobody has brought up. And it’s a very important thing for social media managers of all ages to consider. There’s a secret that the “under 25-year-olds” need to know if they really want to impress their CEO, CFO and COOs, if they work in the social media management world.
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mayra ruizMayra: Aha, so what’s that secret? Please spill your beans…



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munish gandhiMunish: The secret is that when it comes to social media, the focus on tools and platforms is only half the battle. Today, the C-level suite cares deeply about how social media influences or impacts conversions and how to better “connect the social marketing dots” to further support conversion efforts online. So anyone seeking to establish their career in social media should understand the three fundamental aspects of the sales funnel; and those three parts are (a) the ability to attract attention, (b) driving desire and (c) converting customers.
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mayra ruizMayra: Well, along the same vein then, what kind of factors do you think affect a candidate’s ability to understand these three aspects?



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munish gandhiMunish: Having a strong social media marketing background is powerful, but having other business skills in your toolset will make you a more attractive candidate. Individuals with strong business development or sales backgrounds seem to do quite well with the “converting customers” part of the funnel equation. That said, however, sales-experienced professionals of any age will need to further expand their knowledge and talents in the “attracting attention” and “driving desire” departments to better maximize their social conversion efforts.
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Mayra: All extremely, valid points Munish! Taking it one step further if I may…those candidates who have sales backgrounds, as you suggest, **AND** who are also strong communicators will be all that more attractive for social media marketing roles. Time and again, I am told repeatedly by clients that effective writing and strong communications capability is highly desirable. Makes sense, too. All these platforms require content for communication and engagement. The ability to create content that can entice, inform, entertain AND support the conversion process on the digi-social sphere is truly the secret sauce candidates seeking social media jobs — no matter their age — will need to master.
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For future Just a Marketing Minute convos and segments, please visit us back every other Monday to enjoy 60-seconds of insight and reflection! Of course, if you’d like to connect with either Mayra or Munish in between columns, please use the links below to reach out or stay in touch!


OLIVE JUICE | Turning a New Leaf

Since its start in 2003, Olive Juice has been a go-to for kids’ clothing. Maryellen Kane, the children’s apparel company founder and designer, first began Olive Juice after spending more than 10 years working alongside elite designers for numerous high end fashion retailers including Ralph Lauren®, JCrew® and Abercrombie & Fitch®.

After many years designing for large, well-known retailers, Kane decided to break out on her own to launch her unique vision for a children’s garment line not long after the 9/11 terrorist attacks in New York. “After 9/11, I— like many other Americans—found myself re-evaluating what was most important insofar as my own life, goals and values. I thought back to how many years I had already spent running the rat race, living life in a big fast city while working for others. I knew then it was time to leave The Big Apple and seek out or create new experiences and goals for myself both professionally and personally.”

Kane didn’t waste any time transitioning from New York City to the Philadelphia suburbs where she had family. “I took a little fashion-related job near my grandmother’s home but didn’t last long there,” Kane admits. “I just couldn’t shake free from the entrepreneurial bug. I knew I had to break out on my own and give myself the time and chance to create what I foresaw as an entirely new, upscale line in children’s fashion.”

Kane then spent about a year holed up at home doing extensive research and developing her line, which she affectionately named Olive Juice, from scratch. Kane found inspiration in the timeless, classic lines of yesteryear and gave them her own, unique modern twist. “It just kind of took off from there,” she recollects. “The line quickly grew from zero to three million annual revenue in just a few short years.”

Because the line was originally launched in Philadelphia, Kane established her business headquarters in Pennsylvania. As recently as a few months ago, however, Kane decided to close Olive Juice’s Philadelphia doors and completely relocate near the Northern Virginia area to re-energize not only the Olive Juice brand but her entire marketing and fulfillment operations.

“As with most businesses large and small, the challenging economy has forced us to re-evaluate every aspect of how we run our business,” shares Kane, a self-proclaimed “ruralist” who has fled urban city life for country living in Rixeyville, Virginia—an area located in Culpepper County and just 30-minutes southwest outside of Warrenton. “Moving our entire operation to these country parts has been a purposeful and strategic decision,” explains Kane. “The Philadelphia commercial leases were not cheap. We had to ask ourselves do we continue leasing commercial space year-to-year or do we purchase our own lot and build?”

The answer: Kane and her husband, Keith Butler—who is also the clothing line’s lead photographer as well as Kane’s business partner—purchased more than six acres of land in the heart of Rixeyville where they are presently constructing what will eventually be the new Olive Juice offices. “Right now the property we’re in is just a small structure in need of a complete gut and total overhaul. It’s rather cramped quarters but it’s completely temporary. By this time next year, the space will be fully transformed into an official commercial office space with meeting rooms and much, much more space for my many fabrics, textiles, patterns and model forms.”

Across from the small building is a recently-installed gravel walkway leading to a warehouse. Upon entering the building and seeing rack upon rack of children’s clothing, it becomes clear the space inside houses Olive Juice’s entire fulfillment center. Countless deep shelves store the season’s inventory along with past seasonal merchandise. “In Philadelphia, our inventory was spread out across numerous buildings,” explains Butler. “Not here. We learned from our Philadelphia experience the importance of centralizing as much of the fulfillment and inventory as possible. Here, in this one building, we house not only all our inventory, but we also manage fulfillment and customer returns right on the grounds.”

As I toured the warehouse facility in tandem with Kane and Butler, I couldn’t help but wonder, of all the places to relocate, why Rixeyville? “Before purchasing the lot and property, we had done extensive research and due diligence. We learned Rixeyville is one of the very few areas not requiring special zoning or specific permits or licenses to establish a business. So, unlike all the restrictions we had in Philadelphia or that most would face in any urban city, here we can literally do just about any- thing we want. The only limits to what we can achieve and construct on this lot are budget and our own imagination,” said Kane.

Kane, whose exquisite designs combine her love of quiet beauty and understated elegance, is using this new Rixeyville chapter in Olive Juice’s operations to also re-address her company’s entire marketing approach. “As an independent fashion line, we’ve always had our core base of repeat and loyal customers, but the economy has changed consumer buying behavior and patterns. I want to use this exciting transition in our business to revisit how we market our brand and how we can introduce Olive Juice garments, styles and ensembles to entirely new audiences and demographics.”

As part of the marketing overhaul, Kane acknowledges she and the Olive Juice team weren’t quick to jump on the social media bandwagon. “We saw many fellow retailers immersing deeply into social but we opted to hold back. At the time, we felt we didn’t need social and really kind of just kept doing what we had always done since 2003,” explains Kane, who has realized this caused some missed opportunities. “We started noticing the shift in how customers were behaving online around 2008. By 2010, we still hadn’t yet immersed heavily into digital and social beyond email. We now recognize we need to do better with our marketing and engagement. We have a great brand and we have a strong follower base, but we certainly could make improvements all across the entire marketing board.”

To that end, Olive Juice has recently retained a local, Northern Virginia based digital agency specializing not just in social and digital communications but in overall marketing strategy and integration. “We are excited to work with our new marketing team and open to new ways of getting the word out about our brand and our company.”

Another aspect of Olive Juice operations receiving renewed attention: retail partnerships. “While we’ve been great at being responsive to wholesale orders for our 30+ retail partner locations, we haven’t been as strategic with these existing relationships as we’d like,” shares Kane, who not only seeks to grow her network of retail partners in the USA, but further expand into Japan. “Olive Juice clothes seem to be really well received in Japan,” states Kane. “We need to improve our efforts to expand our line in that market.” And Europe? “There are countless of opportunities for Olive Juice in Europe. We have one retail partner in England, but we have received many inquiries from other locations in England as well as France and beyond. And we haven’t even touched Canada yet, but we are looking at all possibilities as we move into 2013.”

As the list for what could be done better and smarter seems to grow for the Olive Juice family, one thing is clear: the sky’s the limit for this long-beloved children’s apparel brand. “We are turning a new leaf here in Virginia,” says Kane. “While it sometimes seems like we’re starting over, it’s really more like we’re starting a new chapter of a really good book we’ve been reading for some time. Many more new and undiscovered adventures await us. We’ll just have to take each step one page at a time.”

Does Pinterest’s Rise to “Traffic Referral Glory” Come at Twitter’s Expense?

Lately there’s been a lot of chatter about how Pinterest — now the 3rd largest social network next to Twitter and Facebook —is pumping out tons of traffic to blogs and web sites, even more than Twitter is the latest kicker. In fact, according to a January 31st, 2012 Shareaholic report, Pinterest referred more traffic this past January 2012 than Google Plus, LinkedIn and YouTube combined!

Seems to me much of the media hype focused on Pinterest as of late also appears to be, in my view, pitting Pinterest in direct competition specifically with Twitter. And headlines like the ones below continue to fuel the fire:

  • Pinterest Sent More Referral Traffic Than Twitter in February
  • Pinterest Now Generates More Referral Traffic Than Twitter: Study
  • Pinterest Tops Twitter for Referral Traffic
  • Pinterest Outpaces Twitter For Publishers’ Referral Traffic
  • Pinterest Drives More Traffic to Blogs Than Twitter

Ruiz McPherson CommunicationsSuch headlines, which were inspired by a second Shareaholic report posted on March 7th, 2012, really spark some concerns for Twitter die-hards like the very person authoring this article right now (hint: me!). No, I don’t dislike Pinterest. In fact, I’m growing to enjoy the virtual pinning board very much. But my concern is that Pinterest’s recent media glories are seemingly coming at the expense of Twitter.

If you shelf Pinterest’s “media darling” status for a moment and focus exclusively on the quality of traffic being driven to sites and blogs by the virtual board’s “pins,” it may help to put some objective perspective in the minds of those who may start to question or doubt Twitter’s traffic referral power in light of the Pinterest-favorable headlines shared above.

Clearly, Pinterest is — as Shareaholic reporting indicates — referring massive amounts of referral traffic. But, as Jordan Kasteler from Search Engine Land asks, “Is that traffic helping or hurting your site?” Kasterler goes on to reference Tony Clark’s “Is Pinterest Traffic Worthless?” blog post on Coypblogger where Clark indicates that despite Pinterest’s traffic referral power, the quality of the traffic being sent is worth questioning. In his post, Clark shares that the average Pinterest-specific referred user has a “visit duration of 32 seconds with a bounce rate of a whopping 91.7%.”

I’m sure that’s not the case for all of Pinterest-referred traffic but it surely should make you pause and question the quality of the traffic being sent to your site or blog from the now 104 million-strong virtual pinning board. Are those visitors referred to you by Pinterest of value? Are they targeted, prospective customers? Yes, not all will be but do you at least have some metric in place to determine or judge the value or conversion potential of the Pinterest traffic your site is receiving?

Now, back to Twitter … I have to wonder where does this Pinterest-traffic-power talk leave the popular microblog often touted as the second-largest social network next to Facebook? Hmmm, hard to say. I’ve tried to dig for updated Twitter-specific traffic referral statistics, metrics or insights to compare with recent Pinterest reports but honestly, I couldn’t find much out there worth noting here.

What I can and will say is that Twitter was apparently well aware, before this whole Pinterest frenzy, that it needed to somehow address its own referral traffic potential.

The microblogging service, in fact, rolled out its whole t.co URL link shortening initiative not only to protect against spam but also in an effort to better define the traffic referred from its tweets as traffic coming from exclusively from its platform.

Before t.co URL was deployed, the source of most Twitter traffic was too diffused (site owners, for example, reportedly saw referral traffic coming from a number of separate, Twitter-related sources such as ‘Tweetdeck or Twitterific). Once t.co was put into effect, organizations and corporations were supposed to be better able to see the consolidated influence the entire Twitter ecosystem (and specific tweets) has had on their site’s or blog’s referral traffic reports.

Ultimately, as many in the industry openly shared, t.co URLs were to give Twitter a huge visibility boost and make the site itself easier to track on the analytics reporting of sites and blogs.

And now, many months after t.co was put into effect, Twitter finds itself in a traffic referral pow wow—at least in the media’s eyes—with Pinterest.

If I were on the Twitter PR or marketing team and I was constantly coming across these “Pinterest refers more traffic than Twitter” headlines, I wouldn’t be sitting back quietly and just taking it. I have to wonder and hope that the good folks of the Twitter flock will have something up their feathers to counter-punch soon.

Only time will tell.

Maryam Banikarim

It’s another busy week and Maryam Banikarim, Senior Vice President and Chief Marketing Officer (CMO) of media giant Gannett Co., Inc. (Gannett) finds herself once again traveling to Washington, D.C. from New York. As the mother of two, she admits she “compartmentalizes” her family and children as she boards the plane and begins her focus on work. “I’m really good at compartmentalizing,” shares Maryam, who travels often visiting many different Gannett sites and locations. “In fact, I’m great at it until my daughter calls me all weepy before the flight takes off . During those moments, compartmentalizing is not as easy.”

Already in her CMO role with Gannett for about a year now, Maryam takes some time to fondly recount the many adventures, experiences and challenges that brought her to where she is today: spearheading the organizationwide marketing and communications vision for a media conglomerate with more than 100 media properties throughout the U.S.

One look at her LinkedIn profile and it’s no surprise Maryam was the ideal candidate and is the perfect hire for such a role. However, it’s the granular, read-between-the-lines details leading up to each position she’s held that are truly telling of her professional marketing success.

“My career in marketing began more than 20 years ago quite by accident,” shares Maryam, who admits she really struggled not knowing what path of study she would or should take as an undergrad at Columbia University. “Going to college was like a candy store for me; there were just so many diff erent classes to choose from. I had a hard time choosing what I would study because I am and have always been inherently curious. Therefore, I was naturally curious about many, many diverse topics and courses. In the end, I chose Political Science as my major, which was an interesting choice given I grew up thinking I would be an investigative reporter,” Maryam recalls as she thinks back to her mom’s ideas about such a career path. “My mom was obsessed with Oriana Fallaci and always thought that’s what I would do. And I think that’s how I ended up at Columbia—mom thought of it as a journalism school even though there was no correlation.”

So how does a Political Science major go from a world focused on international aff airs and endless political theories to working as a Publisher at Macmillan Publishing; an SVP of Strategic Marketing at Univision and an SVP of Integrated Sales Marketing over at NBC Universal? Blame it on Drexler, Maryam might say. And that would be Mr. Millard “Mickey” S. Drexler to you and me…you know—the current Chief Executive Offi cer and Chairman ofw the Board of J. Crew Group, Inc. and past CEO of Gap, Inc. “Mickey came to speak at a retailing class on campus and I was told he was very nice and approachable. At the time, I had spent various years developing an ‘Insiders City Guide’ book project focused on publishing very localized information. I had incorporated the Gap’s Individual of Style campaign with my guide and had even approached various Gap stores with the idea of having them distribute the guide at their point of sales. There had been some light interest but nothing ever really materialized.” Through her friend’s encouragement, Maryam decided to send a mock up of the guide directly to Mickey. “I signed up for a product development class and convinced my group to actually test the travel guide with specifi c focus groups. I packaged all the focus group fi ndings and mock ups with a personalized letter and mailed it to Mickey’s office and thought nothing would come of it.Wrong!

Two weeks later, Mickey called Maryam with a job off er. “We talked on the phone and it was just such a crazy, perplexing experience. We had a very funny conversation. Many, many years later, we are still friends and stay in touch.”

While Maryam did not accept the Gap job offer, she was introduced to various high visibility contacts in the fashion industry. “I was looking for a summer internship and somehow, in all the conversations and interviews I had with people including American fashion designer Donna Karan, oft en folks would say ‘Oh really? Well, this is a marketing idea.’” And there you have it: a marketer was born. “Th at’s what got me thinking I should go into marketing,” Maryam fondly shares, adding Mickey really should get all the credit for her career choice. “Even now, I remind Mickey he got me started in marketing and he didn’t even know it.”

And what a start it was. It wasn’t long before Maryam found herself climbing the corporate marketing ladder and rising quickly in various marketing-centric leadership roles within the broadcast media space. She was even offered a number of jobs when she wasn’t on the job market. So to what does she attribute the high demand for her talents? “When I made the decision to follow a marketing path, I realized it was a perfect fi t for me. It’s the kind of career which demands equal talent from both your left and right brain. You have to have a good sense of numbers and metrics and all the while keep coming up with new, creative ideas.

There aren’t a lot of jobs, in my view, that bring these two qualities successfully together and I really have always liked the combination. I also learned quickly that the agency business is an idea business…and ideas are one thing I’ve never had a shortage of,” explains Maryam who also worked various diverse stints abroad before her marketing path took off , including as a Paris-based intern at Paris Fashion and a would-be reporter for the Buenos Aires Herald in Argentina. Th e latter would have possibly materialized had she not been hired by the Highlander 2 movie crew fi lming in Buenos Aires during that time. “I went snooping on the set to get a story for the Herald and the movie folks hired me on the movie set. You just never know how life is going to turn out.”

Fast forwarding many years towards the present day, Maryam’s collective experiences traveling—while growing up, during her college years and now as an adult—have fueled her curiosity which she strongly believes is a mandatory ingredient for professional success and especially more so in marketing. “What I tell young college graduates who are bright and really seek success beyond their campus years is to be curious and go the extra mile. I was always curious and wanted to do more things and that takes you places you may not expect.”

Excellent advice she applies not just to college graduates but towards her organizational team members as well. And despite the bright spotlight on her many accomplishments and accolades at such a relatively young age, Maryam acknowledges that many a team member along the way has attributed in large part of her success. “It’s important to recognize you don’t have to have all the answers,” she says. “You can work as a team and you don’t have to be the sole person who gets credit. I tell people to do what they think is the right thing and if you have to have 12 people share the credit, then that’s what you have to do.”

As our time with Maryam comes to a close, it’s hard not to wonder about how Gannett has already benefi tted from almost a year’s time of all the creative, new ideas she brings to bear since her hiring last March. “I think Gannett has been very open to all kinds of new ideas, not just my own. There has been an incredible willingness on behalf of the organization to accept and be open to ideas that may come from anywhere within the company. There is no set road map and anyone who pretends there is a distinct road map, is not actually being very truthful. The world is changing at such a rapid pace and you have to be willing to try lots of different things. I think Gannett has been incredibly open and supportive for us to try new different things and we have already done a good bit of that already.”

Keep up with Maryam’s continued professional endeavors and to stay abreast of this self-described “Pop Culture Junkie, Trend Watcher & Nomad,” please follow her on Twitter at @ maryamb.

Twitter says Posterous “will remain up and running without disruption” (for now)

For those of you who haven’t yet heard, Twitter announced its purchase of popular blogging platform Posterous this week. Known for not just for its “microblogging” capabilities, Posterous’s big appeal has arguably been the ease in which users could publish blogging content, particularly right from their email.

Blogging platform Posterous is bought by TwitterNow that the cat is out of the bag, many are wondering just what exactly is behind this acquisition move by Twitter. CNN Money reports that Twitter is known to purchase startups often to acquire their staff, not their product. Was this the case, then, with Twitter’s purchase of Tweetdeck?? Even I have to scratch my head and wonder what is the impetus behind this move.

Twitter is already well known for its microblogging features and capabilities and, right or wrong, is often dubbed as the first mainstream microblog in social media. I could understand the desire to acquire Tweetdeck as Tweetdeck’s dashboard for Twitter administration was so well-liked and vastly used. That product purchase made sense to me. However, acquiring Posterous — which is often also referred to as a microblogging platform — hmmm, I’m not sure where the value here is just yet, staff talent aside.

For those who are concerned about Twitter’s Posterous purchase, your concerns are for the most part valid. I see countless of comments, complaints and downright nasty posts out there about how Twitter “messed up” Tweetdeck. Tweetdeck purists prior to the Twitter purchase seem to agree that Twitter-imposed “improvements” to the social dashboard have done more harm than good. 

So should Posterous users be worried? Based on Twitter’s Twitterdeck track record, I would say maybe yes, just a little bit. If I were a Posterous user, I would at the very minimum be backing up my content. I do not mean to imply Posterous is to be doomed (whether it is or isn’t is yet to be determined) but Twitter is not making a long-term promises. It’s better to be safe while waiting it out to see what comes next.